FAQ's
Here we solve all the doubts that may arise.
If you still need assistance write to us at info@h-andover.com
How to make a return
- Complete the Return Form.
First, complete the steps outlined in our Returns and Exchanges Portal . -
Pack your item
Package your Hand Over item exactly as it arrived. - Follow the Shipping Instructions
Follow the instructions provided by our returns portal and place the return label on the package. - Deliver your package
Take the package to the designated delivery point. - Get your Refund
Once we receive your return, we will process your refund, which can take between 2-10 business days to appear in your bank account.
Important:
Please note that shipping costs are covered by the customer, so they will be deducted from your refund.
SHIPPING TIMES
At Hand Over we require 1 business day (Monday to Friday) to process orders, but orders placed during the Black Friday period may take longer due to high demand.
Once your order is processed, these are the delivery times:
-
Spain (Peninsula)
Delivery Time: 24-48h
Carrier: GLS / CEX
Spain (Islands)
Delivery Time: 48-72h
Carrier: GLS / CEX
France, Italy, Germany
Delivery Time: 48-72h
Carrier: DHL / Maersk
Rest of Europe
Delivery Time: 48-72h
Carrier: DHL / Maersk
UK
Delivery Time: 3-5 days
Carrier: UPS
US
Delivery Time: 3-5 days
Carrier: UPS
Rest of the world
Delivery Time: 5-9 days
Carrier: UPS
SHIPPING COSTS
HAND OVER SHIPPING COSTS
Australia
Shipping costs 9 AUD but is free for orders over 300 AUD
USA
Shipping cost is 9 USD but is free for orders over 250 USD
Peninsular Spain
Shipping costs are €3.90 but are free for orders over €90.
Canary Islands, Ceuta and Melilla
Shipping costs €12 but is free for orders over €180
European Union
Shipping costs are €4.90 but are free for orders over €200.
Rest of the world
Shipping cost is €19.99